24 Hour Technical Support
Has you website gone offline?
Has Your Domain Expired?
If your website is offline, has your domain registration expired? Check your domain status using a Whois lookup and look for the Status line (this is about 10 lines down in your Whois report):
Check Domain Status with Whois
Is your Website Hosting Offline?
If your domain is live, next check the status page of your website hosting provider.
This allows you to see if your hosting provider is reporting any problems with it’s own service. This is where you will see reports of any disruptions to their platform or any of their services.
Need technical support outside business hours (24*7)?
If you find there are no issues reported on your provider’s status page, your next step is check in with the their support service about your website specifically.
Hosting providers typically offer online chat support, 24 hours a day, 7 days a week, 365 days a year.
Use this service for any questions about your hosting, especially technical problems.
Once logged in, click to start a Live Chat.
Need help logging in?
Logging into your Pressable or WP Engine Portal to access their Support service requires your account email address and password.
If you are unsure of your details please contact Tectalic for help during business hours, either by emailing [email protected] or by phoning 08 9382 8651.
Outside of business hours you may wish to try logging into your Pressable or WP Engine account by trialling one or more email addresses associated with you website business. After entering an email address, click on the lost password link. If you have chosen the correct email address for the account, you will receive login help to that address.